Data deletion instructions

An account owner can disconnect WhatsApp from the ScoreLead integration settings. Disconnecting marks the connection inactive, cancels pending automated steps, attempts to unsubscribe the WhatsApp Business Account where supported, and destroys the stored access token. It does not delete the customer’s WhatsApp Business Account from Meta.

For full deletion of ScoreLead account data, still send the deletion request described above. You can separately remove ScoreLead’s access from your Meta business settings where available.

We will acknowledge the request and may ask for limited information needed to confirm your identity, authority over the business account, and scope of deletion. If you submit a request for someone else, we may require evidence that you are authorized to act for them.

After verification, we will delete or de-identify covered data within the period required by applicable law and tell you when the request is completed or explain any lawful exception. If ScoreLead holds the data only for one of our customers, we may direct the request to that customer and assist them as appropriate.

• Account profile, authentication links, active sessions, and workspace records covered by the request.
• Business profiles, saved searches, lead records, enrichment data, outreach drafts, content plans, and stored images controlled by that account.
• Connected WhatsApp identifiers and encrypted tokens, cached templates, pending sequences, message-status records, and inbound reply records covered by the request.
• Contact, support, and preference records that are no longer needed for another lawful purpose.

We may retain limited information when required for taxes, accounting, fraud prevention, security, dispute resolution, legal claims, or compliance with law. Consent, revocation, suppression, transaction, and audit records may be retained when necessary to demonstrate compliance or ensure a recipient is not contacted again.

Residual encrypted copies may remain in protected backups until they expire through ordinary backup cycles. Data retained under an exception is isolated from ordinary product use and deleted when the reason for retaining it ends.

Deleting data from ScoreLead does not automatically delete information held independently by Meta, WhatsApp, Google, Stripe, or another third party. Use that provider’s account controls or privacy request process for data they control. We will forward or execute deletion instructions to our processors where required and technically available.

A ScoreLead customer generally controls lead and recipient data in its workspace. Contact that business first if it sent you a message or collected your information. You may also email us with the business name, phone number or email involved, and enough context to locate the record. We will not disclose another customer’s confidential information, but we can route the request or assist the customer where appropriate.